Customer Help

Our happiness team is always here to assist.

5/29/2020

Global Pandemic Update

Shipping and arrival times are currently 3 weeks to 8 weeks for arrival after pre-processing times of 1- 4 days.

PLEASE be patient on orders arrival during this time. We value and appreciate your business yet if you are not somewhat flexible with these times please come shop with us another time.

Continue to be strong, safe, and be kind always friends and especially during these challenging times. We wish you the best from our family to yours. We are processing orders as quickly as possible. ALL Items are continuing to move through international systems. Orders are experiencing some delays based on location yet arriving daily. If your order timing is urgent and not moderately flexible on delivery times, we suggest deferring or considering not ordering at this time. Otherwise, as always we will strive to do our best overall and keep you posted along the way!! Thank you for your online notes and emails of support ALWAYS!

AdamWear partners with global merchants and works very closely with skilled tradesmen in order to provide you with the absolute Best Products at the Best Price!

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your items may take 3-8 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂

Common purchase queries answered

Orders and Shipping

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States5-15 Business days
Canada, Europe15-25 Business days
Australia, New Zealand15-30 Business days
Mexico, Central America, South America15-30 Business days
Asia10-30 Business days
Africa15-45 Business days

*This doesn’t include our 2-5 day processing time.

Go to My Account and fill the form.

please contact us and we will do our best to help you out.

you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us

Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you need to swap an item

Returns and Exchanges

Exclusive  AdamWear  30-Day Money Back Guarantee. At AdamWear, we stand behind our products. If you purchase a new product directly from AdamWear and are not entirely satisfied, you can return it for a refund within 30 days from the date of purchase. The date of purchase and proof of purchase are required.

AdamWear will change it for you

If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. … Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement.

Packages shipped from our US warehouse are Returned to the US. Packages from our warehouse in China will be Returned to China.

ou can do it by sending a message on Contact Us page

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

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© Adamwear 2020
 

APPLE IS A TRADEMARK OF APPLE INC. ALL TRADEMARKS ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS.
WE SELL THIRD-PARTY WATCH BANDS FOR USE WITH YOUR OWN APPLE WATCH. WE DO NOT SELL OR INCLUDE ANY PRODUCTS MADE BY OR AUTHORIZED BY APPLE.