Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||5-15 Business days|
|Canada, Europe||15-25 Business days|
|Australia, New Zealand||15-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-30 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
please contact us and we will do our best to help you out.
you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
Exclusive AdamWear 30-Day Money Back Guarantee. At AdamWear, we stand behind our products. If you purchase a new product directly from AdamWear and are not entirely satisfied, you can return it for a refund within 30 days from the date of purchase. The date of purchase and proof of purchase are required.
AdamWear will change it for you
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. … Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement.
Packages shipped from our US warehouse are Returned to the US. Packages from our warehouse in China will be Returned to China.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.